Insurance Companies Steering Car Owners to DRP Shops?
Insurance companies are steering customers to bad body shops for auto body and collision repair.
Duration : 0:3:16
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Tags: auto, body, consumer, DRP, insurance, Repair, Rights, steering
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on Monday, September 14th, 2009 at 8:30 pm and is filed under insurance companies.
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September 14th, 2009 at 8:30 pm
If you are a shop …
If you are a shop with more that one DRP contract, your dick sucking lipstick is showing. You are ruining the industry.
September 14th, 2009 at 8:30 pm
No. The last thing …
No. The last thing we need to do is involve insurer interference. CHARGE THE CUSTOMER. That is what we should do. That’s what I do. I get paid. Insurers know that I know who owes me (vehicle owner) and they know who I’ll charge (vehicle owner) and therefore the vast majority reimburse their insureds for the repairs.
We must avoid anything that resembles the medical side. Health insurance contracts are VASTLY different than prop and casualty. I use the supermarket analogy often myself.
September 14th, 2009 at 8:30 pm
In a perfect world, …
In a perfect world, if the majority of shop owners/managers did this, it would work. Unfortunately, our industry has long since whored itself to the insurance industry. We should copy the medical industry and bill for every aspirin & wipe etc. that is used and stand firm.Let the customer “co-pay”. I keep going to the supermarket and demand that I only pay for certain items in my cart but they just don’t seam to grasp the concept
September 14th, 2009 at 8:30 pm
Tell that to the …
Tell that to the judge when the shop gets sued for an improper repair. Judge will say (and State Farm or whatever ins co) “you fixed the car”.
I don’t work off insurance company “claims sheets” (I refuse to call them estimates) I work off my own damage analysis that I write after the vehicle is disassembled.
State Farm touts they pay better than any other insurance company too. To that I say BWAHAHAHAHAHAHAHAHAHAHAHAHAHA
not by a mile. Even progressive pays better than SF in my shop.
September 14th, 2009 at 8:30 pm
Supplement is an …
Supplement is an insurance word. Charge the vehicle owner for what you have to do to properly repair their vehicle and let them fight it out with the insurer. After all, THEY have the contract with the ins co, not us.
September 14th, 2009 at 8:30 pm
AMEN TL
BINGO!
AMEN TL
BINGO!
September 14th, 2009 at 8:30 pm
They steer even …
They steer even among DRPs. That’s a given. SF steers and attempts to steer our customers daily. I have the recorded phone calls to prove it.
I agree that it should be outlawed, but I disagree that the shops are forced. If shops would simply tear up their agreements…no more steering.
We have an excellent reputation so steering attempts, while sometimes successful, aren’t as effective.
September 14th, 2009 at 8:30 pm
They are forced. If …
They are forced. If they do not, then the insurance companies “steer”(by that I mean BS) the customers to shops who will work WITH the insurance companies. Anything to save the Ins. Co. a buck. Seriously, anything. It should be outlawed. Customers need to be well informed about how the “scam” (DRP) really works.
September 14th, 2009 at 8:30 pm
No they aren’t …
No they aren’t forced they line up in droves to sign up.
We’ve been DRP free for 3 years now and I’ll never look back.
September 14th, 2009 at 8:30 pm
Then demand a …
Then demand a supplement! Fix the car right…don’t roll over!
September 14th, 2009 at 8:30 pm
i am drp shop for …
i am drp shop for AAA, farmers and progressive. i must say AAA do care about customers car. no comments for farmers and progressive.
September 14th, 2009 at 8:30 pm
Take my advice, if …
Take my advice, if you are a tech. don’t fix the car until insurance company pay what is right. Or if you work for a body shop that bent over for insurance company GET OUT. Screw the insurance company, without the technicians they can fix cars.
September 14th, 2009 at 8:30 pm
Most body shops are …
Most body shops are forced in to being a DRP. This could be of many reasons and one would be lack of quality management of the shop. True, the shop is to blame for allowing such repairs to flow through their shop, BUT, the insurance companies are ONLY out to save themselves money. The insurance adjusters do what they can for their paycheck, but still, if insurance companies are allowed to say what can be fixed, with what and how, then there will always be fraudulent repairs.
September 14th, 2009 at 8:30 pm
this is a comment …
this is a comment on the comment from trxo.
your comment is bull—-. it is the drp shop and the insurance co’s fault. the shop that is a drp is so weak and lacking charcter that they will do anything to get the job anything!do right educuate the consumer repair the cars right. work for the customer -not the insurance company!the adjusters don’t know how to wright an estimate & repair a car or they are too afraid of loosing their job to do what is right. n-wide & progerssive are the worst.
September 14th, 2009 at 8:30 pm
sorry, but this is …
sorry, but this is bullshit, most of the time the DRP SHOP is not to blame. The insurance companies refuse to pay the bill and therein lies the problem. Insurance adjusters write their own estimates and 9 times out of 10, they have never worked on a car in their lives. Progressive is the worst.